Privacy Policy
Last updated: September 2026
Who We Are
Solidelle (“we,” “us,” “our”) operates solidelle.com. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have, in compliance with the California Online Privacy Protection Act (CalOPPA) and applicable US privacy law.
Information We Collect
- Order & account information: name, email, shipping/billing address, phone number, and order history.
- Payment information: processed directly by our payment processor, Stripe. We never receive or store your full card number on our servers.
- Usage information: pages visited, device/browser type, and approximate location, collected automatically via cookies and similar technologies.
- Marketing preferences: if you opt in to emails, your email address and engagement with those emails.
How We Use Your Information
- To process and fulfill your orders and get them shipped to you
- To send order confirmations, shipping updates, and customer service communications
- To send marketing emails, only if you have opted in, and always with an unsubscribe link (CAN-SPAM Act)
- To improve our website, catalog, and customer experience
- To detect and prevent fraud
Do We Sell Your Information?
No. We do not sell or share your personal information with third parties for their own marketing purposes.
Third Parties We Work With
We share the minimum information necessary with: Stripe (payment processing), our order fulfillment/shipping partners (to ship your order), and analytics/advertising platforms (to understand site usage) such as standard web analytics and conversion tracking pixels.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work correctly without them.
Data Retention
We retain order and account information for as long as needed to fulfill orders, comply with tax/accounting law, and resolve disputes.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by emailing orders@solidelle.com. California residents have additional rights under state privacy law; contact us to exercise them.
Children’s Privacy
Solidelle is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use industry-standard measures, including encrypted (SSL/TLS) checkout, to protect your information. No method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.
Contact Us
Questions about this policy: orders@solidelle.com