Refund and Returns Policy

Overview

We want you to love what you ordered. This policy explains exactly how returns, exchanges, and refunds work at Solidelle, and it is posted here — and linked at checkout — so you can review it before you buy, as required under California Civil Code § 1723 and similar state disclosure laws.

Return Window

You may request a return for a change of mind within 7 days of the delivery date shown by the carrier’s tracking. If your item arrives damaged, defective, or is not what you ordered, you have 30 days from delivery to contact us, and we will make it right as described below.

Condition Required for a Return

To be eligible for a change-of-mind return, an item must be unworn, unwashed, with all original tags attached, and in its original packaging. Items that do not meet these conditions may be denied a refund and returned to the customer at their expense.

Non-Returnable Items

• Items marked “Final Sale” or purchased on clearance
• Intimate apparel, swimwear, and bodysuits, for hygiene reasons, once tags have been removed
• Gift cards
• Any item returned more than 7 days after delivery (30 days for defective/incorrect items)

How to Start a Return

Email orders@solidelle.com with your order number and, for a defective, damaged, or incorrect item, a photo of the issue. Because return shipping for apparel typically costs more than the item itself, we do not require you to ship most items back — see below for how each case is resolved.

How Refunds Are Resolved (No Return Shipment Needed)

For orders under $150, once your return request is approved, you keep the item and choose one of the following — no shipping label, no return address, nothing to mail:

• Defective, damaged, or incorrect item: we will send a free replacement, or issue store credit worth 110% of your item’s price — your choice. A cash refund to your original payment method is issued only when a replacement cannot be provided.
• Change of mind (7-day window): your choice of a 20% partial refund to your original payment method, or store credit worth 110% of your item’s price.

For orders of $150 or more, we may instead request the item be shipped back before a full refund is issued; we will provide instructions by email in that case.

Refund Method

Refunds are issued to your original payment method (or as store credit, if you choose that option) within 5–10 business days of your return request being approved.

Exchanges

We do not process direct exchanges. If you need a different size or color, please start a return for store credit and place a new order.

Late or Missing Refunds

If you haven’t received a refund within the timeframe above, please check with your bank or card issuer first, as processing times vary. If you still have not received it, contact orders@solidelle.com.

Contact

Solidelle Customer Care — orders@solidelle.com